Letter of Apology
Dear Alvin
Sergio,
Thank
you for notifying us concerning the faulty product that you purchased from our
website on 8th
September 2017. I am sorry to hear that your coat
did not meet the high standards of our company.
I
would like to apologize on behalf of Matching Fasion for
the inconvenience this has caused you. We strive to create durable, quality
products, and I would like to assure you that the particular product you
purchased was an unfortunate anomaly.
Please return the
defective product and send it to our nearest outlet. We will send you a replacement within 2
days after receiving the defective product.
Also
as part of our continuous strive for perfection, we are implementing a number
of checks and measures to ensure mistakes like these do not occur again. You
deserve the best and we will make sure that you will get it with us.
And
as a token of our apology for this error, we will give you a complimentary
coupon (Rp 500.000) for your next purchase. We hope this is enough to solve the
problem and explain the remaining inconvenience.
Again,
I sincerely apologize for our error and thank you for the opportunity to
correct it. If you have any questions or doubts, please do not hesitate to
contact us at any time.
Sincerely,
Adinda
Larasati.
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